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Making our house your organisation's digital home
House-on-the-Hill helps you exceed your customer's expectations.
How?
By becoming a strategic partner that strives to achieve a super-charged service
that improves the way your team's work and delivers desired outcomes, fast.
Themes
- Multiple shared services housed within a single touchpoint
- Out-of-the-Box
- Fast, simple & recorded communication
- Collaboration between departments
- Customer Feedback Driven
- Transparent reporting across all departments.
- Sustainable low-code design to manage continual service improvements
- Accessibility, a service desk for all.
- Upgradeability. Enable the latest features whilst protecting customisations.
Objectives
Customer Value at the Core
The main objective of House-on-the-Hill is to improve customer experience by providing a service
that is easily accessible and delivers desired outcomes efficiently. Continual iterative feedback
and
reporting,
keeps the
service fresh and adaptable to changes in the service environment.
The Feedback Centre
The Notification Centre
Feedback Reporting
Control, Governance & Accountability
Full organisational audit within the solution to track who did what and importantly, who didn’t do
what!
Reports
pinpoint workload inefficiencies, bottlenecks and risks.
Advanced Reporting: Risk and SLA Dashboards
Integration with PowerBI
ReportsAPI
Availability Management
Capacity Management
Improved transparency & Decision making
Management can now attain a great understanding of what has been achieved and what hasn’t. Where is the
value being generated or lost and how to communicate that with all stakeholders and make decisions to
maximise or improve. Excecutive Portals Executive Departmental Reporting Digital Innovation and
Productboards
Orchestration of Services
With HotH’s flexible process and workflow designer, new services can be released. retired and
managed as per
the
customers' requirements. All the expertise is managed under one roof so service and technical
knowledge is
not
siloed or potentially lost.
Drag & Drop Workflow Designer
Custom folders for unlimited service processes.
Custom categories and SLAs
Cross service reporting
Consistent Quality and Standardisation
A fit-for-purpose ESM solution ensures issues and requests do not slip through the net and are
correctly and
efficiently processed in accordance with agreed service levels. Bottlenecks and lost emails have
become a
thing
of the past. ESM provides a platform for setting organisational standards, service models, look &
feel and
common ways of working.
Service Requests Designer
Single point of contact
Ticket Templates
Canned Responses
Suggested Articles
Workload Reduction
By promoting self-help, employees can find solutions via portals and bots. Reducing phone calls,
emails,
chats
and walk-ups to the equivalent service desks. Freeing teams to focus on valuable tasks to
continually
improve
their service delivery.
Self-Service Portal
Suggest Articles and Service Requests
FAQs
Chat Bot
Automated inbound request triaging
Full life-cycle management for end-users
Service Catalog
Workboards
Timelines
Reinvestment
Cost and time saving benefits allow organisations to reinvest budgets, assets and teams effectively
to
promote a
lean &
sustainable future where resources are allocated accordingly.
Communication and Collaboration
Work can be shared easily between Teams and departments, with all communications conducted centrally
and
saved
for auditing and accountability.