Automatically generates concise summaries of ticket conversations to help agents quickly grasp the iRaised by HothAdminAssigned to Peter Broadhead AI Ticket Summarisation Automatically generates concise summaries of ticket conversations to help agents quickly grasp the issue, reduce time spent on long threads, and improve team handovers.

The AI Knowledge Bot provides staff and customers with instant, 24/7 answers by connecting to your oRaised by HothAdminAssigned to Peter Broadhead AI Knowledge Bot The AI Knowledge Bot provides staff and customers with instant, 24/7 answers by connecting to your organisational knowledge base, reducing wait times and improving user experience on your website or portal.

Hoth AI reviews tickets and draft responses to help agents refine tone, expand content, and clarify Raised by HothAdminAssigned to Peter Broadhead AI-Powered Reply Assistance Hoth AI reviews tickets and draft responses to help agents refine tone, expand content, and clarify key points, reducing reply time and ensuring clear, consistent communication.

Modernising its current HTTP API into a RESTful API to simplify integrations, support automation, anRaised by HothAdminAssigned to Peter Broadhead RESTful API Modernising its current HTTP API into a RESTful API to simplify integrations, support automation, and future-proof the platform.

Checkbox-based ticket selection on summary screens enables users to apply actions to only the ticketRaised by HothAdminAssigned to Peter Broadhead Checkbox-based ticket selection Checkbox-based ticket selection on summary screens enables users to apply actions to only the tickets they choose—offering greater flexibility than fixed views and preventing unintended bulk updates.

Merging tickets using checkbox selection on summary screens allows users to combine only the relevanRaised by HothAdminAssigned to Peter Broadhead Merging Tickets Merging tickets using checkbox selection on summary screens allows users to combine only the relevant tickets—streamlining case management and avoiding duplication without relying on fixed views.

Hoth AI recommends relevant knowledge articles in real time as agents work on tickets, enabling fastRaised by HothAdminAssigned to Peter Broadhead AI Knowledge Suggestions Hoth AI recommends relevant knowledge articles in real time as agents work on tickets, enabling faster resolution and promoting consistent, informed responses across teams.

AI-powered Search in the Self-Service Portal to revolutionise how end users discover knowledge, raisRaised by HothAdminAssigned to Peter Broadhead AI Powered search in the SSP AI-powered Search in the Self-Service Portal to revolutionise how end users discover knowledge, raise service requests, and access service desk functions.

Raised by HothAdminAssigned to Peter Broadhead 3CX Voip Integration Create tickets from incoming calls via 3CX

Raised by HothAdminAssigned to Peter Broadhead DiscoveryControl A new end-to-end request management solution for FOI, SAR, Information Governance and RoPA.

Raised by HothAdminAssigned to Peter Broadhead Conditional Form Design Drive dynamic forms based off field values

Raised by HothAdminAssigned to Peter Broadhead Self-Help within Tickets Link Knowledge Articles to Service Requests and Ticket Templates. So agents can easily view Knowledge Base information directly from a ticket.

Raised by HothAdminAssigned to Peter Broadhead Recording of Processing Activities (RoPa) Do you have over 250 staff? If so, do you maintain RoPA? The RoPA may be the first thing reviewed during an investigation by your DPA. Manage the whole process within HotH's latest product

Raised by HothAdminAssigned to Peter Broadhead Suggested Knowledgebase Automation Drive multiple automated KB articles suggestions based on ticket categories. View and copy solutions directly into tickets and search the kbase from within a ticket.

Raised by HothAdminAssigned to Peter Broadhead Fast Private/internal Notes Speed up the process of creating internal notes for your team and view the feed quickly.

Raised by HothAdminAssigned to Peter Broadhead End-user request form embed in tickets. Automated end-user request form embed on tickets to easily view the request that was submitted in the self-service portal

Raised by HothAdminAssigned to Peter Broadhead UX & Accessibility Enhancements Enhancing the House-on-the-Hill interface to improve usability for all users.

Raised by HothAdminAssigned to Peter Broadhead ChatGPT Integration Integrate with ChatGPT

Raised by HothAdminAssigned to Peter Broadhead Service Requests Accessibility Improvements to the ease at which agents can design and curate Service Request forms

Objectives
. Increase number of customers using HotHBot
. Reduce need copy and paste from TeamRaised by HothAdminAssigned to Peter Broadhead MS Teams One-to-One Conversation Fully recorded one-to-one coversations between Agents in a ticket with End-users in Teams.

Raised by HothAdminAssigned to Peter Broadhead Violent Persons Register Record and manage a Violent Persons Register directly within House-on-the-Hill.

Raised by HothAdminAssigned to Peter Broadhead Self-Help Enhancements & Automations Improvements to automated self-help articles for end-users in the portal

Raised by HothAdminAssigned to Peter Broadhead AI / Chat Bot Harness the power of AI Chatbots and lock them into your service desk.

Raised by HothAdminAssigned to Peter Broadhead Attachment Enhancements Improving the way you view and manage attachments in the service desk

Raised by HothAdminAssigned to Peter Broadhead Policy & Learning Management System Curate and educate your team on policies and other learning materials

Raised by HothAdminAssigned to Peter Broadhead The Notification Centre Push notifications from within House-on-the-Hill and MS Teams.

Integrate your HotH platform with Lansweeper for enterprise asset discovery and managementRaised by HothAdminAssigned to Peter Broadhead Lansweeper Integration Integrate your HotH platform with Lansweeper for enterprise asset discovery and management

We've drastically improved the way you view and organise your attachments within HotH. Upload anRaised by HothAdminAssigned to Peter Broadhead Enhanced Attachments! We've drastically improved the way you view and organise your attachments within HotH. Upload any attachment type and view them directly within your service desk!

Raised by HothAdminAssigned to Peter Broadhead Self-Service Wallboard Quickly post notes, updates, images and videos to the self-service portal.

Raised by HothAdminAssigned to Peter Broadhead MS Teams Push Notifications MS Teams Push Notifications

Raised by HothAdminAssigned to Peter Broadhead MS Teams Automation Automatically categorise incoming MS Teams requests

Round-robin ticket allocation will automatically assign incoming tickets evenly across available teaRaised by HothAdminAssigned to Peter Broadhead Round-robin ticket allocation Round-robin ticket allocation will automatically assign incoming tickets evenly across available team members, ensuring balanced workloads and faster response times.

Intelligently link replies to existing tickets without requiring a ticket reference in the subject, Raised by HothAdminAssigned to Peter Broadhead Intelligent Email CC Handling Intelligently link replies to existing tickets without requiring a ticket reference in the subject, preventing duplicate ticket creation

The right-click close feature on summary screens allows agents to quickly close tickets directly froRaised by HothAdminAssigned to Peter Broadhead Right Click Close Tickets The right-click close feature on summary screens allows agents to quickly close tickets directly from the list view, streamlining workflow without opening each ticket.

Raised by HothAdminAssigned to Peter Broadhead Ticket tags Quickly tag tickets and report.

Raised by HothAdminAssigned to Peter Broadhead Intune Connector Integrate asset information from Intune into HotH.

Raised by HothAdminAssigned to Peter Broadhead Project Management Schedule projects in HotH and manage associated tasks. Assignee engineers and veiw availability.

Raised by HothAdminAssigned to Peter Broadhead Jira Integration Enhancements